Chihuahua Embroidery Design by Creative Design

Jimmy K.

i have purched this design and it is unuseable ,i downloded every format you have including pes which i use, i get nothing but bright green and red color,, can you help please

SKU: AN0451 and it is not useable i use brither loc pes and i have downloaded ever one of your fomates and i get nothe

04/19/24 06:21 am MST

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Leah W.

Hi Jimmy,

Thank you for reaching out to us with your concern. I opened up the formats of the design, and I can see what you mean. The colors do not resemble what is illustrated online. When a design shows up using different colors, it is usually because the machine or the software is choosing a placeholder color for the design. You can learn more about this phenomenon here.

While it looks pretty crazy, on the machine or on software, the design will actually stitch out just fine as long as you use the right thread colors listed in the color stops above when stitching out the design. It will look like the picture listed on the website when the correct thread is used.

That being said, if you still would like to return the design, let us know. We do have a 15 day Money Back guarantee for our designs, and we would be happy to honor that if you feel like doing so would be the best solution. Thanks again for reaching out. please let me know if you have any other questions and have a great day.

Leah W.
[email protected].

04/24/24 12:06 pm MST

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