HOW MAY WE HELP YOU?

Hi Jane,

You are supposed to be able to tighten the fabric by loosening and tightening the knobs. Here's a video from Donnett on how to get good tension on the frames. At about 4:50 minutes she is showing how to put tape on the fabric, but she's mentions some tips on tension. She also talks more about tension at about 9:00 minutes, and that part goes on for awhile. https://embroidery.com/attach-ezstitch-tape-for-fa...

If you still need help after watching this video you can email me at [email protected] Best of luck, and have a great day!

Hi JoAnn,

Thanks for reaching out to embroidery.com! There is another way to save the designs to your USB stick or download. Here's instructions on how to do that from your account.

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Hi Barbara,

I just checked your account, and I don't see any orders in your order history. I am wondering if you possibly ordered your designs from another embroidery company? I'd recommend looking around for any old receipts, or bank statements, to see what the company name was for where you ordered these designs from previously. If you need any assistance figuring out which company it was then you can email me at [email protected] Have a good day!

Hi Kathleen, that might depend on your machine, and whether it's a multi-position hoop. Without knowing all that, I would suggest the 36" hoop in order to accommodate the 33" dimension of the project.

this is a hand project not machine

Hi Kathleen,

Sorry about the confusion. I'm guessing you're referring to the EZ Stitch Frames. We recommend that you purchase the frame size based off of the width. If it's 33" width, then I'd say that you need 36" Frame Set. Or 36" rods if you are purchasing the parts separately. Please let us know if you have any other questions. Have a great day!

Hi Bernedia,

Thank you for writing in. I think you must be talking about using one of the Embrilliance programs. I don't see an order from you, so I'm not sure which one. Perhaps Express or Essentials? It's true that you can type fonts rather than importing one letter at a time -- for some fonts. Basically, for the typing to work, you need two parts:

1. The Embrilliance Express or Essentials

2. a font in .bx format.

If your fonts are in a stitch format such as .pes, .sew, hus for example, the program will allow you to import them one letter at a time. If you have the font in .bx, the program will let you type with the font and then save a finished stitch file in .pes, sew, hus or other machine embroidery format so that you can stitch your composed lettering.

Most people will begin by asking the providers that they purchased the fonts from if they have a .bx available. Often times they do have one they can provide to you.

Hi Tamara,

I just replied to your email. Please look for an email from [email protected] Have a great day!

Hi Kathleen,

Those designs from 2006 actually didn't include separate outlines for the applique material. In those days, I think we just placed the applique and then cut after the tack-down. But I can suggest a way to create an applique piece outline if you have software:
https://www.embroidery.com/create-a-printable-appl...
There is a separate PDF for the Cactus Punch Snow design pack that I'll send you. Is that the one you were wanting more instructions on?

Hi Shelly,

I just found your order. The January Fill in the Blank project should come with a Tote Bag and a digital download. But if you want to still cancel it I can do that for you. Please let me know here or at [email protected] Thanks!

Hi Irene,

Here's a stitch calculator that you can put the stitch numbers in, and it'll give you the measurements. https://embroidery.com/xStitchCalc.ec?xCount=28&xH... Also on the calculator you can put in the fabric and count. It will give you the fabric options we have on the side or down at the bottom of the page. The options are in colored squares, so you'd just click the colored square you like. It'll tell you under the measurements what the name of the fabric is and the count. Please let us know if you have any other questions. Have a good day!

Hi Jeanne!

Thank you for your kind reply and advice which I have followed. Even though I don't like aida, I have gone back this fabric anyway.

Sincerely

Irene

You're welcome!

Hi Sheri,

Unfortunately, the large hornet design was on the website in error. We don't have license to sell it, so we had to cancel your order. We have refunded you and I sent you a refund email the middle of last week. You should have received the refund by now. If you want to see the refund email please look for an email from [email protected] Sorry for the inconvenience.

Hi Annette,

We're looking into where your package is at, but so far it's looking like it's still in transit. I sent you an email as well. Please look for an email from [email protected] Have a great day!

Hi Bellinda,

Which projects were you looking for?

Hi Jessica,

Yes, we deliver internationally. I am also replying to your email on where to find the shipping costs. Please look for an email from [email protected] Have a great day!

Hello Gloria,

I've verified that the design files are correct, and can send them to you.

Hi Rena,

I'm sorry to hear that the envelope wasn't sealed, but glad to hear that the pattern was good! I looked at your order and the pattern was the only product on the order. I didn't see a needle minder on layaway from a past challenge. But I looked at your email history from us, and the only stitch challenge emails I see are ones sent about the Summer 2022 Challenge. The needle minders are only given at the Witchy Stitchy and Love to Stitch Challenges. For the summer challenge you would have received merits. As long as you received the merits then you received what we give for the summer challenge. Donnett will send out an email with the Witchy Stitchy 2022 Challenge trophy page link next week. If you click that you participated at that link, then you'll for sure get an email with the needle minder information when we have them ready. Have a great day!

Thank you for your prompt response, Jeanne and your explanation regarding the various challenges offered throughout the year and the needle minder information. Looking forward to the great programs offered to keep us motivated as stitchers and the large selection of supplies patterns and advice offered through your program.

You're welcome!

I confirmed that the postings to the group are private. There may be some other explanations on why the posts appear on your feed. I have emailed some additional information.

Hi Annette,

I noticed that you're in South Africa. So that's pretty normal to have it take a couple of weeks before a package is delivered, since we're in the USA. It appears from the tracking that the package was dropped off at the international shipping drop off center for the USA on 10/04/2022. I'd suspect it'll be a few more weeks before it's delivered, since it has to go through customs as well. Due to it being an international package we don't have very good access to the tracking, once it's left our country. So we can't find much information on where it's at currently. I'd recommend contacting your local postal service, to see if they'll call you before they deliver it. Sorry for the inconvenience. Have a good day.

Hi Donna,

Thanks for checking! DIME sells all of the replacement parts, so you'd need to contact them to get the green adhesive felt. Their phone number is 888-739-0555 and their email is [email protected] Have a great day!

I would back stitch in a light grey; your snowman will stand out with dimension.

Hi Rhoda,

Sorry for the slow response. But I looked around and I don't see that we sell Aunt Martha Embroidery transfer designs. I have done a pattern where there was off white embroidery floss used on white fabric. But with that pattern they had another color close by, so that you could see the white on white stand out. So you could do something like that possibly. Do you have pattern to look at? That could help a lot.

Hi Sandra, for keeping your applique edges from fraying, I suggest using a fusible on the applique fabric itself, such as Fuse Me. Here's a video that shows how it works
https://www.embroidery.com/FAQ-dime-fuse-me?efid=1...