Hi Jule,
Thanks for writing in. I'm glad Jeanne is sending your PES files to you, and I hope that helps. In what way are you trying to open the files -- on the embroidery machine, or perhaps on embroidery software? If you've got the designs on a USB and they are in folders in the USB, and you're opening on the embroidery machine, the folders might be the issue. Embroidery machines can read USBs, but they're not as good at it as computers are. Things like too many designs to look through, or folders with designs in them can be like a roadblock to an embroidery machine.
Jule F.
I ordered several fly fishing and one tourist shark design yesterday 2-21-2023, order number 1200136. I downloaded the PES files for my Brother XJ1 which allows a large hoop and works with the PES file formats, I can see the PES files and have moved them to my desktop and onto a USB however, they will not open. Iam at a loss. Please advise or refund me asap. Thank you, Jule Fausto