To download your design:
Go to your name at the top right corner of the site, hover over it, and you will see a list of options. Click on "My Designs"
This will show you small pictures of your ordered designs. Click on the one you are interested in downloading.
This opens a pane to the right, which shows you the details of your design.A list of available formats is shown. Click on the format you are wishing to download. It will immediately be downloaded. You will probably be able to find it in the lower right corner of your screen:From here, you can click to open the file in your embroidery software, or you can right-click to show the design in the folder.
Martha M.
I bought this design twice, im just trying to download it, its very important but cannot