Hi L B. I'm sorry to hear of your trouble. Please try the following download instructions. If you still need assistance after that, please let me know the embroidery format you are downloading and your embroidery machine and I'll do some further checking.
Download Instructions (single files):
1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.
~Heather
[email protected]
L B.
Please help.
I can't download this file. After putting it in my cart and going tot he cart the file will not open to save, Any suggestions.
Thank you for any help.