Hi, Carrie. I recommend downloading this design individually, instead of in a zip file, especially if you are on a Mac. Please follow these directions and see if they help:
Download Instructions (single files):
1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.
I hope this helps.
~Heather
[email protected]
Carrie H.
I cannot open this zipped file. I have never had this problem before