Multi Needle Monster

Mary, Maybe today's demonstration will be helpful:
https://www.embroidery.com/event.ec?eventID=2159&e...

Hi Mary,

Thanks for reaching out to embroidery.com! I checked the compatibility chart, and it looks like the 5 x 7 hoop should be compatible with your Babylock Venture. So I'm guessing it might be a faulty arm, if it won't fit. I don't see an order for you of the 5 x 7 hoop with us, so did you by chance purchase it from DIME directly? If not, I'd recommend contacting the place you purchased it from originally. Or you could try contacting DIME anyway, at 888-739-0555. They should be able to figure out how to fix it, if there is a way to fix it. (since they're the manufacturer of the hoops) Best of luck, and have a great day!

Sounds like what you're stitching might be too thick for using the magnet on the bottom, or the towels are hanging down and pulling the hoop off through their force. You can use it on the top for towels; I'd suggest using the magnet on the bottom only for lighter, less draping things like tee shirts.

Hi Patti,

We're sorry to hear that your hoop isn't working correctly. I'll have someone from our company call you, who knows alot about the snap hoops. Have a great day!

Hi Kath,

Thanks for reaching out to embroidery.com! Our compatibility chart says that your pr1000e, or Entrepreneur Pro 1000e, is compatible with our Multi-Needle Monster GM4 4" x 4", GM1 5" x 7", GM3 8" x 12" and GM2 8" x 8". Which are all listed above on this same page. Please let us know if you have any other questions. Have a good day.

Hi Latricia, if the design you are using is 4x4, you will need to adjust your start point before stitching the design a second time, to make use of the sewing area.

Hi Latricia,

Thanks for reaching out to Embroidery.com! I have sent you an email with further details on your questions. Please look for an email from [email protected] Have a good day!

Hi Rose, Thanks for reaching out to Embroidery.com. Unfortunately, we do not have a compatible hoop for the Tajima 12-Needle Machine. Hopefully, this does not cause to much of an inconvenience. Have a great day!

Hi, Donna. Thanks for contacting Embroidery.com. The Snap Hoop Monster is recommended for use with quilts and with the Valiant 10 Needle Machine. Also, we do have a 30 day return policy if you decide to return this item after purchase. I hope this information is helpful.

~Heather
[email protected]

Thanks for the question. It looks like you should be able to use any hoop that is compatible with the Brother Persona. There are three hoops to choose from. Here's a link to a page that lists the compatible hoops:
https://www.embroidery.com/Brother-Persona.ec

Please let us know if you have further questions.

~Heather
[email protected]

Hi, Beatrice. Thanks for the inquiry. We're sorry but your order was already shipped yesterday, 6/16/2020. It looks like you actually ordered a hoop that won't work for the Entrepreneur Pro 1000e. I see that your order is for the Snap-Hoop Monster / LM8 6" x 10" (SH00A8M). I will check to see if your shipment can be canceled or not and will email you once we have more information. Please let me know if you have questions in the meantime. We are sorry for any inconvenience.

~Heather
[email protected]

Heather, I received the 6x10 hoop yesterday (6/18/20). I have called customer service, the girl I talked to said someone would send me an e-mail as to what I need to do to return the hoop I received. She did say I would have to return it for a refund, and then I will be purchasing the hoop that I need. I have it ready to ship, it is just as I received it. Look forward to hearing from you. As of now I haven't heard anything. THANKS.

Beatrice, I have sent you three emails with your return authorization information. If you still don't have it, please search for emails from [email protected] or call us at 800-428-7606, ask for Heather, and I can give you the return information over the phone.

~Heather
[email protected]

Hi, Beatice. Yes, the person you spoke told you correctly. I did send you an email on Friday as well as one earlier in the week. I will resend the email from Friday. If you don't see it in your inbox, please search for emails from [email protected]

~Heather
[email protected]

Hi, Leslie. Thanks for the questions. I contacted DIME and they have the following info for you:

Regarding the magnets affecting your machine, they write: "The magnets do not effect the machine . We sell these hoops all the time -- they are made for machine use."

Regarding 14" throw pillows, they write: "Yes they do work for tubular items (like pillow cases and bags, ect) . See image [below] for an example of how a similar item would be embroidered using a Multi Needle Monster... [You] would want a hoop that is not larger than the opening that the project would need to fit over."

Regarding toddler socks, she writes: "The Quick Snap 2.0 has been known to work well with children’s wear but a toddlers sock seems a bit small to be able to properly fit within any of our current sizes." So, that would not be recommended at this time.

For a list of hoops compatible with your machine, you can follow this link:

https://www.embroidery.com/CompatibleSnaphoops.ec

~Heather
[email protected]

Hi, Diane. Follow this link for a list of hoops that are compatible with your Endurance II:

https://www.embroidery.com/Babylock-Endurance2.ec?efid=79

Sincerely,

~Heather
[email protected]

Yes, model MNM00A1 is compatible with the Babylock Intrepid. Thanks for the question, Steve.

~Heather
[email protected]

Good to hear. Thanks for the feedback, Donna.

~Heather
[email protected]

Hi Joyce. I checked with the manufacturer (Designs in Machine Embroidery) on this for you, and they have the following information for you:

"Thank you for your interest in Multi-Needle Monster. It’s a great solution for speed hooping. There are two ways to use the hoop. When embroidering tubular items (like a onesie, t-shirt, tote bag, etc), place the magnetic frame under the metal frame. This position allows the tubular item to slide over the needle throat. Extremely heavy tubular items are best hooped in a standard hoop.

"When stitching towels, place the magnetic frame on top of the metal frame. You’ll find hooping very fast and secure in this method. It’s how we embroider all of our towels! Two points of attachment to the machine create a safe, sturdy hold on all fabrics."

I hope this helps.

~Heather
[email protected]

Hi, Donna. I'm sorry you have been having trouble with the Multi Needle Monster. If you'd like some assistance, I'd recommend contacting Designs in Machine Embroidery directly: 888-739-0555. If they ask for an order number, you can reference Embroidery.com order# EMB-014188.

~Heather
[email protected]