Hi Marietta,
It sounds like you must have the Snap Hoop GM3 8" x 12". The compatibility chart says it's supposed to be compatible to your machine. Due to how it's supposed to be compatible I would recommend that you contact DIME, since they do the troubleshooting. You can contact them at 888-739-0555 or [email protected]. Best of luck, and have a great day!
01/31/23 04:02 pm MST
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Marietta A.
The magnetic hoop 8x12 fits in the PR620 but the machine doesn't recognize the larger stitch area. How do I get it to size for this larger hoop?