Hi, Lisa. I am glad you have found Hemingworth and enjoying your threads!
Be aware that metallic threads in general can be tricky to use. A few tips:
1) Try slowing down your machine. This helps in giving your thread time to sort out any kinks, etc. (Aim for 600 – 750 spm.)
2), Make sure you are using a new, quality embroidery needle. (As an aside, popular embroidery design Lindee Goodall says that she has found that despite their name, metallic needles do not work well with metallic threads.)
3) Try loosening your tensions slightly.
4) Make sure your machine is clean, with no rough spots that will cause the metallic threads to catch.
5) Test your design. Some designs are better than others for use with metallics. It's best to pre-test to make sure you're not going to have lots of breaks.
6) Purchase a product such as the Control-a-Twist Thread Guide. This will help sort out kinks by giving your thread a longer thread path.
I hope this helps!
~Heather
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10/05/16 04:25 pm MST
Muriel W.
I am looking for an off white in hemmingworth thread