Hi Elsa,

To get designs to show up in Embrilliance, you basically need to download them and then use Embrilliance to open them. That usually means you need to know the location on your computer to which they were downloaded. I am not sure what the default downloading location on a Mac may be, but I can email your most recently purchased design to you. Perhaps that would be useful.

Hi, Diana. Thanks for the question. To start, my coworker, Leah, gave you some directions on downloading designs from Embroidery.com, if you ordered designs from us:

https://www.embroidery.com/help-open-embroidery-file.ec

If you purchased from a different source, please contact the company you ordered for download instructions.

Once you have your design(s) downloaded, you can now open them in Embrilliance, as follows:

1) Open Embrilliance on your device.
2) Choose File > Open.
3) In the "Look In" box, select the location your files saved to (usually "Downloads").
4) Locate the design you are wanting to open and double click on it to open.

I hope this is helpful.

~Heather
[email protected]

Hi Kris,
In addition to the software that Heather mentioned, if you are just wanting to open a design and maybe print it or change the colors or something like that, I suggest Embroidery Tool Shed. It's free and has those functions built in.
https://www.embroidery.com/EmbroideryToolShed.ec

And last, you may not need software, if you just want to get the designs to your machine and view them there. Many machines now accept USB sticks, so you could move the files from your computer to the USB stick, and take that to your embroidery machine, and there you would be able to view the designs.

If you are opening an machine embroidery design, you would want to select your embroidery software to open the downloads. If you don't have embroidery software, we can recommend Embrilliance Essentials to you:

https://www.embroidery.com/product.ec?productsetID=184633

~Heather
[email protected]

I ordered a design and in VP3 to download to my Viking machine but it came as a zipfile .

Hi Virginia. Your design is available for download both zipped AND unzipped. Here's some instructions on downloading unzipped:

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

~Heather
[email protected]

Hi, Shirleen. Those free designs are not available through Embroidery.com to my knowledge. I'd recommend contacting Brother for further information:

Phone: 877-276-8437
Support Page: https://help.brother-usa.com/app/ask

~Heather
[email protected]

Thankyo

I'm sorry to hear of your trouble, Patrica. Try using the step-by-step instructions I'm including below. (Note that if you're on a Mac, I recommend downloading using the second set of instructions, rather than the first set of instructions: meaning, you will get individual downloads instead of downloading the files all at once.)

If you need additional assistance, feel free to call us and we can help you troubleshoot. (435) 755-0486.

~Heather
[email protected]

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

I am having difficulty receiving the designs I just purchased. I have windows 10 is that the problem? What can I do?

I have Windows 10 Judy, and it works for me. If, in following Heather's steps, something doesn't go right, let me know. I can see if there's a difference for Windows 10 that's not apparent.

Hi, Judy. I'm sorry for your trouble. Windows 10 shouldn't be a problem, as far as I know. Please try these step-by-step download instructions:

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) You will see a list of "Downloadable Files" on the right side of the page.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save."
7) Repeat for any additional designs.

Download Instructions (entire order):

1) Login at Embroidery.com.
2) Go to "My designs" under your name on our home page.
3) Click on one of the designs you would like to receive, and you will see the option to download one of its formats.
4) To download all of the designs in one zip file click "view or download all items in order"
5) This will give you the order number.zip. Click on that.
6) Next choose the machine embroidery format you would like to have for the order.
7) This will create the zip file for you, and you can then click on the "Download Zip File" icon which appears.
8) After you do that, the image "delivering zip file" will appear. Now you just need to check your downloads folder, and there will be your zip file of embroidery designs.
9) You will then right click on the file to find your "extract" or "unzip" option.
10) This last step will look a little different on your computer, depending on which unzipping software is normally used, but just look for the word "extract", and you will find what you need.

~Heather
[email protected]

One thing that still frequently trips me up is the "place order" button at the end. The order isn't finished until you click that. Maybe that is what happened to you.

Hi Sharon. You did not place that order with us. Please re-check who your order was through and contact the appropriate company.

Sincerely,

~Heather
[email protected]