Hi Nancy,
Oh no! I am sorry to hear that your computer died. As for this design, I'm not seeing an order on our website for this product under your account. That means that you probably purchased it directly through DIME or one of their other dealers. Either way, if you contact DIME directly then they should be able to help you. You can reach them by emailing [email protected] or by calling 888-739-0555. I hope this information helps! Best of luck to you in your efforts to recover all of your designs!
Leah W.
[email protected]
Nancy L.
Hey, my computer died and I am trying to download my files again to this new computer. However I cannot find where to get it done. I do have my serial number handy.