Hi Yvonne,
I'm sorry for your trouble. To get one of our free designs, you'll need to press the green "add to cart" button and run it through like a regular purchase. You will not be charged. Once you're all done with your order, you can then select and download the JEF format.
Please let me know if you have further questions on this.
~Heather
[email protected]
Yvonne I.
Hi I have just joined your site and in trying to download a free design I found it wouldn't let me press the jef format hence I could t get the design from the free designs I haven't had this trouble before Can you please advise ? Thought it would be simple to jus pre the jef format for Janome and sent to my app Buuut no go