Hi Barb!
I hear a lot of issues with Thumbnailer on Mac. I am not on top of them all, so I think you'll be best helped by Embrilliance directly. Here is the link to contact them for help. https://embrilliance.com/contact-us-2
Here's an article they made about Thumbnailer and Catalina: https://embrilliance.zendesk.com/hc/en-us/articles...
05/11/21 09:15 am MST
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Barbara M.
I have just read that Thumbnailer will not work with Mac OS Big Sur, but it will with prior software. Does that mean if I update my Thumbnailer it will work with my Catalina? It currently does not work with my Catalina. Please help me I have so missed this. It is horrible trying to run my business without it. I'm about to give it up because of this
Thank you,
Barb Miller