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I JUST DOWNLOADED 4 DESIGNS THAT I ORDER I GOT THE DOWNLOADS BUT I THINK THERE TO LARGE ARE IT IS THE WRONG FORMAT FOR MY MACHINE CAN I DOWNLOAD THESE DESIGNS IN MY MACHINE WHEN I ORDER THESE DESIGNS IT HAS THE SIZES OF THE DESIGNS I THOUGHT IT WILL BE THE RIGHT SIZES FOR MY MACHINE IF NOT I WANT MY REFUND B.MY MACHINE IS A PE425 EMBROIDERY MACHINE HOW DO YOU DOWNLOAD THESE IN YOUR MACHINE IT SAID IT WILL DOWNLOAD DESIGNS FROM MY COMPUTER TO MY MACHINE I HAVE A USB CABLE TO TRANSFER DESIGNS FROM MY COMPUTER TO MY EMBROIDERY MACHINE. MY ORDER # IS 1045973 ON 3-6-2019 IF THESE DESIGNS DO NOT WORK I WANT MY MONEY BACK THANKS IRMA DAHLSTROM
do you have 6D software and are you using send express from your software directly to your machine:
If you you need to change your export options in the configure menu.
It it is set to color sort it will automatically combine the final steps regardless of color stops.
Hope that helps.
Hi Brenda and thanks for your question. Which embroidery format are you using?
Hi Heather I am using vp3 for Viking
Brenda, I had a similar thought to Stacie-- it is most likely something in your software that is stripping out the extra colorstops. Try Stacie's suggestion if you have 6D software, or if your machine can take a flash drive (USB stick), just put the design on the flash drive and take it right to your machine without running it through your software. ~Heather
Hi Hearher. I do use a stick and 6D. I would think that if it was striping out part of the design it would do it throughout the entire project and it was only on the heel of the boots.
Brenda, I am going to as Jackie from PJ Designs to join the conversation. Since she created the designs, she should be able to shed some light on what's happening.