I was little disappointed when I received it . It wasn’t right

Elizabeth H.

Heather B.
Hi, Elizabeth. We're sorry you're disappointed. We received your voicemail and will be calling you back to find out more about what issue you are having and will do our best to resolve it for you.
~Heather
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Elizabeth J.
I love this product but I've found the glue loses strength over time.
I bought a roll back in 2019. It performed beautifully relative to the loop tape on the rods, and the project could be zipped away from the scroll rods and repositioned easily. But the fabric tape couldn't be removed from the fabric of a completed project for love nor money - it had to be cut off when I was through.
Fast forward to 2023 when I used up the tail end of that same roll. Although the hook-and-loop feature still worked perfectly, the fabric tape began to separate from my project while I was still stitching. When I finished the project I pulled the rest of the fabric tape entirely off the fabric with little effort. That isn't unreasonable - 4 years is a long shelf life for most contact-type adhesives. If (like me) you do only a few projects per year, it might make more sense to buy the smaller rolls. That way I'll use them up while the glue is still fresh.