Hi Donna,

Thanks for reaching out to embroidery.com! I checked into this, and it doesn't look like you purchased the Thumbnailer through our company. Unfortunately, that means we don't have the license number. I would recommend reaching out to the main Embrilliance company, to see if they have it. Here is a link to their support: https://embrilliance.com/contact-us-2 Another option is that you can contact the company you originally purchased the Thumbnailer from. Sorry we can't help you more on this situation. Best of luck, and have a great day!

Anche io ho acquistato il programma ma dopo aver formattato il pc mi chiede la licenza ... non so come averla , GRAZIE

Hi Manu,

Thanks for reaching out to embroidery.com! I have sent you an email with the serial number information, for your Thumbnailer. Please look for an email from [email protected] Have a great day!

Sounds great, Mary. You can redownload both softwares and install as you did before. You can re-download both software from the following page:

https://www.embroidery.com/Embrilliance-Download.ec

Please let us know if you have further questions.

~Heather
[email protected]

Hi, Karen. We're sorry to hear you're having trouble. I'm sending you an email with some assistance. Please watch for an email from [email protected] Please let us know if you need further assistance.

~Heather
[email protected]

Hi, Andrea,

Thank you for reaching out to Embroidery.com with your question. Unfortunately, many icon types have issues in Big Sur. I would suggest doing the following to get it working well. Open Finder. From the Finder menu, click View, then click Show View Options. Once you are here, just be sure that "Show icon preview" is selected. This should get it working much better for you, but please feel free to let me know if this is not the case or if you have any further questions. Again, thanks again for reaching out! Have a great day.

~Leah W.
[email protected]

Hi, Judith. Thanks for the message. You're welcome to re-install by going back to your Order History at Embroidery.com. Here's a direct link to your order:

https://www.embroidery.com/download.ec?LicenseID=6029260

~Heather
[email protected]

Thank you!

You're sure welcome, Judy!

~Heather
[email protected]

Thanks for the question, Jackie. Yes, you can use Embrilliance software on more than one computer.

~Heather
[email protected]

Hi, Sobyh, We're sorry you are having trouble. I will email you some assistance.

~Heather
[email protected]

Hi, Kim. It is in your Order History. Here's a direct link:

https://www.embroidery.com/download.ec?LicenseID=6068654

You'll see the serial number listed at the top of the page.

~Heather
[email protected]

Heather, do you have to have embrilliance to run this program? Is it an add-on or does it stand alone. I have Bernina Artista and would like to purchase, but need to know this.

No, you do not need other Embrilliance software in order to use Thumbnailer. Bernina Artista software is fine as long as it uses one of the formats listed above, such as .ART format.

~Heather
[email protected]

Hi Jane,

I'm sorry for your trouble. Try following these video instructions:


If the video doesn't help resolve your problem, please feel free to give us a call and we can help you troubleshoot: (435) 755-0486.

~Heather
[email protected]

I'm very sorry for your trouble. I am sending you an email with some suggestions to get your software working.

~Heather
[email protected]

Thumbnailer works "quietly". If you open a folder of embroidery designs, it will show pictures instead of default icons. If that is not happening, and you have recently installed it, re-starting the computer should fix it.

Hi Marci,

Good questions. Essentials does not include Thumbnailer.

Thumbnailer is a program that you don't actually use. Once you have chosen the formats "select all" as you did, you have done all that you need to do with it. What Thumbnailer does is allow you to open folders on your computer which contain embroidery files, and see a small thumbnail image of the designs without opening them in any software. Without Thumbnailer, you would see default icons, so that all your designs would be distinguishable in the folder only by their file names.

So, while it maybe looks like it is included with Essentials because it helps you see your designs before you open them, it would look differently if you didn't have Thumbnailer.

How Does Thumbnailer Work?

Kirsten, I think I may have needed to restart my computer for Thumbnailer to take effect, because this morning when I clicked on an embroidery folder, instead of a list with little thumbnails by each file, there is a "carousel" at the top of the page that you can flip through like a book. These images are fairly large and easy to see, and it is simple to flip the pages to see the different designs. It seems like I do not have to be in Essentials for this to work, and I do think this makes it worthwhile to keep the Thumbnailer software. Thank you for your response even though it is the weekend. By the way, I have a 2017 iMac running High Sierra; maybe that makes a difference. Anyway, I do really like the program now! Thanks again! :)

Marci, you are correct! I am sorry I didn't remember to suggest re-starting, and I'm glad you figured it out. It does look different on a Mac.Thanks for sharing the screenshot. I think we have an option for a similar view in Windows, at least I remember it in the XP version, but it's not the default for most of us.

Hi, Elizabeth. Thanks for the message. Your serial number/key code is listed at the top of the page where you downloaded your Embrilliance software:

https://www.embroidery.com/mydesigns.ec?OrderID=98...

Then, click on "Details/Download". Your serial number is at the top of the page.

~Heather
[email protected]

Hi, Alice. Your serial number is listed at the top of the page you downloaded the software from, in your order history. Here's a link:

https://www.embroidery.com/download.ec?LicenseID=5856812

~Heather
[email protected]

Betty, if you are asking about your Art and Explorations software, I do not have any information on those as those are not products we carry.

Embrilliance Thumbnailer works independently of other softwares and basically allows you to preview designs before opening them in whichever software you have. It will not move or combine designs, just allow you to see more easily what you have.

~Heather
[email protected]

Hi, Barrie. Thanks for the question. No, this software does not allow you to print templates. It basically just allows you to preview your design from Windows (or other operating system) BEFORE you click to open it, so you can easily identify which design is which without having to open each design in your embroidery software. If you're looking for software that allows you to print a image which can be used as a template, I would recommend a software such as Embrillaince Essentials.

~Heather
[email protected]

Hi, Karen. Thanks for your question. Yes, you can install on more than one computer at no additional cost.

~Heather
[email protected]

I use it on Windows 10. The only issue I had was that after installation, I didn't completely shut down and re-start the computer. Thumbnailer didn't work until I did that. Once I had, it was great!

Thanks for the question, Catherine. Yes, Embrilliance Thumbnailer is compatible with Windows 10.

~Heather
[email protected]