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Return Policy - Hand Embroidery


Return Policy - Hand Embroidery

Due to copyright and the fragile nature of hand embroidery items, purchases of all hand embroidery patterns are final. No refunds will be given on hand embroidery patterns.

Specialty cuts of fabric (linen / Aida) are not refundable.

Hand embroidery floss may be returned if the floss has not been used in any way and is still in its original packaging.

Hand embroidery kits can only be returned if they have not been opened and are in the original packaging.

EZ Stitch Scroll Frame Products can be returned within 30 days from the ship date.

Be sure to review our standard return policy for further information and restrictions regarding returns. Click here for our return policy.

Sheila H.

I have this kit and love it but I am having problems seeing the pattern is there a way to enlarge it??

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Jeanne E.

Hi Sheila,

If you have the pattern in PDF, you can use a computer/iPad to enlarge the pattern on screen. Here's a link with information for doing it that way, if you have it in PDF. https://youtu.be/ZfDIKNd2wtw?t=297


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Jeanne E.

Hi Sheila,

Thanks for reaching out to embroidery.com! That's great you have a kit that you really enjoy. That is frustrating that it's hard to see the pattern. We do sell full page magnifiers, as well as other magnifying glasses. Here's a link to the full page magnifier: https://embroidery.com/product?productsetID=268227...

And here's a link to some of our other magnifiers, if you are interested. https://embroidery.com/Lights-and-Magnifiers

Please let us know if you have any other questions. Have a great day!

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Carol Z.

very hard to order without Pay Pal. Not able to find a number for your shop.Having trouble with password. Send text to 6085769225.

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Heather B.

Hi, Carol. We're sorry to hear you're having trouble. We can't text your cell phone, but I will send you an email with some assistance.

~Heather
[email protected]

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Elke E.

Id like to exchange to skein of floss in original packaging. Do I need anything special?

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Heather B.

Hi, Elke. Thanks for contacting Embroidery.com. I will email you more information.

~Heather
[email protected]

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Jenny Z.

do you have 14st aida light blue or gray colour

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Heather B.

Yes, we should have 14 count aida in a light blue or gray. If you'd like to order some, please give us a call at (435) 755-0486.

~Heather
[email protected]

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Etta T.

Hello,

I would like to return 3 items I purchased. I didn't realize they were counted cross-stitch and I don't very well with that.

65032 welcome each new day (1)

families/forever -- Families are Forever (2)

my order number is 1023306


Thank you,


Etta Thomas


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Heather B.

I'm VERY sorry, Etta, but as you can clearly read above, our hand embroidery/cross stitch patterns are non-returnable. I very sorry for the inconvenience.

~Heather
[email protected]

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