Hi Grace,
Thank you for reaching out. you may need to check your downloads folder in order to find it. If you still can't see it, I would recommend watching this video. The only thing that will be different for you is that you will click "Download Software" from your My Designs tab on Embroidery.com. I hope this information helps. Please let me know if you have any questions and have a great day!
Leah W.
[email protected]
GRACE B.
i download but dont see tool shed