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Embroidery Central, Inc. BBB Business Review


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Embroidery.com stands behind every one of our 150,000+ designs, and that means your satisfaction is guaranteed. We value your comments and opinions. If you're experiencing a problem with a design, please email us at info@embroidery.com and we will be happy to help you. We offer a full refund within 15 days if the design doesn't meet your expectations.

Lauren H.

Hello, why does the font not match up with the correct letters on my embrilliance software, for example i put abc and it designs bcd? please can you help me i have tried re installing the font 3 times and all our other fonts are fine


thank you

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Heather B.

Hi Lauren. We received your email and will by replying to you with more information within 1-2 business days.

~Heather
info@embroidery.com

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tony v.

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IRMA D.

I JUST DOWNLOADED 4 DESIGNS THAT I ORDER I GOT THE DOWNLOADS BUT I THINK THERE TO LARGE ARE IT IS THE WRONG FORMAT FOR MY MACHINE CAN I DOWNLOAD THESE DESIGNS IN MY MACHINE WHEN I ORDER THESE DESIGNS IT HAS THE SIZES OF THE DESIGNS I THOUGHT IT WILL BE THE RIGHT SIZES FOR MY MACHINE IF NOT I WANT MY REFUND B.MY MACHINE IS A PE425 EMBROIDERY MACHINE HOW DO YOU DOWNLOAD THESE IN YOUR MACHINE IT SAID IT WILL DOWNLOAD DESIGNS FROM MY COMPUTER TO MY MACHINE I HAVE A USB CABLE TO TRANSFER DESIGNS FROM MY COMPUTER TO MY EMBROIDERY MACHINE. MY ORDER # IS 1045973 ON 3-6-2019 IF THESE DESIGNS DO NOT WORK I WANT MY MONEY BACK THANKS IRMA DAHLSTROM

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Heather B.

Hi, Irma. Thanks for contacting Embroidery.com. I am emailing you directly to assist you on this.

~Heather
info@embroidery.com.

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jackie p.

Hi all, this is Jackie (PJ). Heather asked that join in.

I am going to describe the color stops first:

1) Placement line front shoe fabric and back fabric and batting

2) Tackdown front shoe fabric and back fabric and batting, detail front shoe fabric and indicate where to trim away lacing area and heel area

3) Tackdown and detail heel fabric

4) Tackdown lacing area fabric

5) Satin heel

6) Satin shoe

7) Satin lacing area

Now then...I do not supply the VP3 format, only the following formats: ART, DST, EXP, HUS, JEF, PES, VIP, and XXX. Any other formats would have been converted by embroidery.com. So I am not sure what effect that may have had in creating the VP3 format--maybe Heather can give that a look???

When I do my files, I intentionally use very different colors from one color stop to the next so that the machine will not continue to sew without stopping. However, in my files for the shoes, color stops 2 and 6 were both orange, color stops 3 and 5 were both black, and color stops 4 and 7 were both purple. Based on what you've described, it sounds as if they were combined by the software based on their colors, even though they were not in that order in the design file.

To avoid this from happening, as mentioned above, don't run it through software, just put it directly on the stick or use a USB cable to run it from the computer straight to the machine if you have that capability.

The other way to avoid it would be to use the DST format, which is universally acceptable to all machines except JEF machines. DST is the one that gives all the crazy colors but wil not combine color stops.

Hope this helps!

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brenda b.

I ordered Witchy Welcome, it stitches out beautifully until the shoes. In the directions there is 7 color changes one being black satin stich for the shoe. On the machine there is only 5 color changes and the black gives you the tack down stitch and the satin stich, it does not allow you to trim the heel before it starts the satin stitch.

Brenda

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Stacie S.

brenda

do you have 6D software and are you using send express from your software directly to your machine:

If you you need to change your export options in the configure menu.

It it is set to color sort it will automatically combine the final steps regardless of color stops.

Hope that helps.

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Heather B.

Hi Brenda and thanks for your question. Which embroidery format are you using?

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brenda b.

Hi Heather I am using vp3 for Viking

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Heather B.

Brenda, I had a similar thought to Stacie-- it is most likely something in your software that is stripping out the extra colorstops. Try Stacie's suggestion if you have 6D software, or if your machine can take a flash drive (USB stick), just put the design on the flash drive and take it right to your machine without running it through your software. ~Heather

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brenda b.

Hi Hearher. I do use a stick and 6D. I would think that if it was striping out part of the design it would do it throughout the entire project and it was only on the heel of the boots.

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Heather B.

Brenda, I am going to as Jackie from PJ Designs to join the conversation. Since she created the designs, she should be able to shed some light on what's happening.

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