Hi, Dianne. We're sorry to hear of your difficulty in downloading. I don't see that you bought the design from us, so I'll just generally give you some advice. First off, you'll want to make sure the design is not too large. Your Destiny has a pretty cushy sewing area, but if the design is over 9.5" x 14", your machine will not be able to read it unless you size it down first. However, if the design is smaller than 9.5" x 14", I'd recommend trying the .DST format and see if you can get that to work.