Hi, Dianne. We're sorry to hear of your difficulty in downloading. I don't see that you bought the design from us, so I'll just generally give you some advice. First off, you'll want to make sure the design is not too large. Your Destiny has a pretty cushy sewing area, but if the design is over 9.5" x 14", your machine will not be able to read it unless you size it down first. However, if the design is smaller than 9.5" x 14", I'd recommend trying the .DST format and see if you can get that to work.

Best wishes!

~Heather
[email protected]

Hi, Tamara. Thanks for the question.

When embroidering on t-shirts, here are some tips: 1) Use a ballpoint needle rather than a sharp needle. 2) We recommend using a fusible mesh stabilizer such as Floriani's No Show Fusible Mesh, which will help keep your shirts from stretching out of shape. 3) Pre-wash your t-shirts, since t-shirts have a tendency to shrink. 3) If possible, use a light density design. According to Craftsy, "Heavy designs make shirts stiff and lumpy, often puckering around the edges because the fabric can’t support the dense stitches." 4) Test stitch!

I hope this helps!

~Heather
[email protected]