Hi Dee,
From our conversation in another thread, I think the issue is probably that Thumbnailer needs to be run as administrator. I'm not sure yet why.
For anyone else reading, who has Thumbnailer running on an administrator account in Windows, but still can't see files in zips, here's the deal: Thumbnailer can see the designs, but it can't "see through" the zip folders.
Here's a zipped folder with an embroidery design in it. As you can see, Thumbnailer is not displaying the design.
So I will open this folder (still not unzipped, not extracted and see what else is in there:
Hm. There are several format folders in here. So maybe if I click on the format folder that I want, I can see my designs? I'll do that:
Why yes, it works. I'm not sure why it isn't working for the last three designs, though. I'll submit an Embrilliance support ticket about that. If it's a bug, that's how they'll find out about it, so it can be fixed.
So now I'll extract (unzip) the zipped file:
Now, with everything unzipped, everything shows up fine.
Dee E.
Kristen, I too can not see the image of the files I have downloaded. (JEF formats) I have the download zip files checked within Thumbnailer and can't figure out why I'm still not seeing the images I've downloaded from various Embroidery sites. Can you help?