Janee N.
Janee N.

Heather B.
Embroidery.com does not offer any pixie patterns for download in PDF format, Janee. Sorry about that.
~Heather
info@embroidery.com

Stephany W.
My account has been charged in full, received smaller items but not the Monster Hoop. Please advise when it may ship.

Heather B.
Hi, Stephany. We're sorry for your trouble. I have replied to the email you also sent us with an update on this missing item.
~Heather
info@embroidery.com

Betty T.




I just ordered three items from the personalized sale. Can you hold my order until the Witchy Stitchy needle minders come in? Thanks.
Betty Tucke

Heather B.
We will try to honor your request, Betty. I have added a needleminder to your order and moved it into "backordered" status. It has already been prepped for shipping, however, so our apologies if we're not able to do so.
~Heather
info@embroidery.com

Brenda B.
I just purchased a Lenova thinkpad and downloaded a PES reader but it will not open files. I have a brother 1400Novis machine.

Leah W.
Hi, Brenda,
Thanks for the question. Are you using Chrome OS or Windows 10? Also, what Embroidery viewer are you using? The answers to these questions will help me know best how to be of assistance. Thanks!
~Leah L.
info@embroidery.com

Linda P.
Order is not expected to ship until November 30th. Will charge be made at that time on my card?

Kylee S.
Hi, Linda. Yes, we generally wait to charge your card until right as we are shipping your order.
-Kylee Shaffer
info@embroidery.com

Debbe M.

Kylee S.
Hi, Debbie. Is this for a Janome Memory Craft 550E? As far as I can see, we do not currently offer any hoops that are compatible with that machine. Please let me know if there is anything else I can do for you!
-Kylee Shaffer
info@embroidery.com

Nora H.

Heather B.
Hi Nora. Thanks for contacting Embroidery.com. We're sorry you're having trouble. Did you download it zipped? If so, please try again unzipped, as follows:
Download Instructions (single files):
1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) On a Mac, click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need to drag it from your computer and drop it onto your stick/thumb drive.
7) Repeat for any additional designs.
If that doesn't work, which embroidery machine do you have? I'd like to check on the compatibility of this design with your machine.
~Heather
info@embroidery.com

Valerie W.
Placed an order this morning Sep.10 , email says shipping out Oct .13 ?

Heather B.
Hi, Valerie. Thanks for your call; it was nice speaking to you. We would expect your order to ship today, 9/10/2020, now that we have cancelled the backordered item. Please let me know if you need anything else; otherwise, have a nice day!
~Heather
info@embroidery.com

Irene C.
Hello from Denmark!
I bought the EZ Floor Stand, FS001UPC: 843,219,046,663th and I'm very happy with the set. But it is not true when it is said that everything fits everything. The EZ Floor Stand can only be adjusted down to 24 inches. It would be nice with extra cross bares that are not that long.
Sincerely
Irene c

Donnett H.






Hi Irene
What I mean when I say everything works with everything is that any size EZ Stitch Scroll Rod can work with any size EZ Stitch Side Bar. Our EZ Stitch Floor Stand was designed specifically for Large projects using Scroll Rods 24" up to 48". I apologize if this was unclear, I will go check out my description and make any updates needed. Now even though the smallest it will go is 24" does not mean you can't use it for smaller projects. I currently have an 18" wide project on my Floor Stand now.
For smaller projects I use our Tomorrow's Treasure Lap Stand which comes with 20" Scroll Rods. I have used scroll rods from 18" up to 30" with my Lap Stand Legs. With smaller scroll frames under 18", I just hold the scroll frame in my hands. You should check out my Video Blog on two handed stitching I show how I hold the scroll frame in hand as well as how to stitch two handed on scroll frames from 6" up to 30".
I hope this all makes sense let me know if you have any other questions. Here is the link to that video.
https://www.embroidery.com/help.ec?docid=3578&efid=4185

Tina V.
need help finding my serial number on a new purchase of Embrilliance Essentials

Heather B.
I'm sorry but I think you're contacting the wrong company. You have not ordered any Embrilliance software through Embroidery.com that I can locate. Please contact the company you ordered from. If you ordered directly through Embrilliance, a link to their contact page follows:
https://embrilliance.com/
~Heather
info@embroidery.com

Jill M.

Heather B.
Hi, Jill. I show that you sucessfully made payment today, 7/29/2020. Please let us know if you have further questons.
~Heather
info@embroidery.com

Linda R.
I need a Foot Pedal attached to the plug in to a Janome memory craft 5000, if you do not carry this plug in , would you be kind enough to point someone that may have one.

Heather B.
Hi, Linda. We don't carry such parts, but I think you could find that at Sewing Parts Online's website:
~Heather
info@embroidery.com

Irene D.
I have moved and have new address : when I changed these I lost my history

Heather B.
Hi, Irene. You have two accounts with Embroidery.com. I have combined both accounts under your Comcast address so you can access your prior purchases.
~Heather
info@embroidery.com

Laura S.
I am extremely dissapointed that your machine embroidery designs do not come in .vp3 format. You have lots of adorable designs I can not use

Heather B.
Many of our designs do actually come in .VP3 format, Laura. If there are any that you're not seeing if .VP3 format, please email me which one(s) at heather@embroidery.com and we'll be happy to get them added in .VP3 format.
~Heather
info@embroidery.com

Jill G.
I have been trying to order 7 skeins of DMC floss for over 30 minutes, without success. This is the most confusing shopping sight I have been on, I give up!!

Heather B.
We're sorry you found the site confusing. Thank you for the feedback.
~Heather
info@embroidery.com

lenore o.

Heather B.
We are very sorry but we do not offer payment via PayPal at this time, Lenore.
~Heather
info@embroidery.com

Dorothy W.
Hi. Im obsessed with your site since i found it 2 weeks ago. You are my go to for needlepoint thread as no craft stores carry DMC #3 pearl. I see when ordering there is a space for coupons. How do you get those. Thank you

Heather B.
Hi Dorothy. Thanks for writing and for the kind words about our site. We do not have any current coupon codes to give out. Those usually come from sources such as a friend who might give you a gift certificate. Thanks for the question.
~Heather
info@embroidery.com

Amber D.
I ordered the monster snap hoop and have sent an email with no response. This hoop was used and not in good condition. This was my first purchase with your company, with that being said I was very dissatisfied. I would like a brand new hoop that I ordered.

Heather B.
Thank you for the messages, Amber. Our apologies for the delay. We have been very busy helping other customers. We are able to assist you and are sending you an email and voicemail with more information on how we can resolve your issue. Please watch for those.
~Heather
info@embroidery.com
Lois D.
I was wondering how the order hemmingworth thread without the case and stopper. I have a few empty spool I can use?