Embroidery Central Customer Service & Support

HOW MAY WE HELP YOU?

	Phone Phone: (435) 755-0486 Toll Free: (800) 428-7606 Customer Services Hours 10:00am-5:00pm M-F Mountain Standard Time Email info@embroidery.com Mailing Address 1638 North 200 West Suite G Logan, UT 84341 Online Meeting Link:	It's a big Internet out there, and with many websites it's almost impossible to reach a "real" person who can help you. But Embroidery.com is different. Our customers have learned that our Customer Service Department stands unequaled in friendliness, helpfulness, and efficiency. Our goal is to help you have a positive shopping experience on Embroidery.com, and we are ready and eager to help you with any questions or concerns you may have. So if you need us, please contact us--we're "real" people, we really care about our customers, and we are here to help you.

"I use the Internet for just about everything. You have an excellent site, with ease to use and fabulous selection. Your response to any inquiries, comments, suggestions, or complaints is by far one of the very best on the Internet. By phone, you're much more helpful than most . . .you are ALL terrific!!!!!" -- Jan in Montana

"Hi folks -- I don't know if I' ve ever told you what a great service you are to my business. If I am helped I can't imagine how many other small, out in the middle of nowhere little shops enjoy your service. Keep up the great service, prices, and selection." -- Nancy in New York

"I just wanted to say in this note that embroidery.com continually amazes me. There are always new designs being added and the convenience is incredable. I am so pleased with your site...I think everyone who embroiders should look to you guys first! When I want something specific, I always go to you first. I actually purchased a couple of patterns from another site,at the request of a customer, who was standing there waiting for the designs to arrive...much to my chagrin, it took till the next day before they were emailed to me. I really do appreciate the fact that you pre-approve your customers and email immediately. One of the things about my little business, is that I try to get orders out as quickly as possible & your stuff is here right away! As an afternote, I appreciate the availability to critique the different designers. I live in British Columbia in a small town that is 3 hrs from the nearest city...and even in the city, I couldn't find embroidery stuff. Your site has opened up a whole new aspect to my little home sewing business. ....with the Internet, we truly are only a mouse click away! " -- Marcy in British Columbia

"I want to congratulate you on your wonderful web site. Unless I have a complaint, I rarely write to companies. In all fairness, it seems appropriate to express appreciation to companies like yours. Like most of my friends, when I want something, I want it yesterday. To be able to go to Embroidery.com at 11 p.m. (or later!!), browse through your designs and download them immediately is shopping heaven for me. Your constant flow of new designs, your bargain introductory prices, your very, very beautiful, very, very usable free designs are reason enough to check your page frequently. The ability to download the same design again and again has saved me hours and hours of searching for that same design or searching for the color sequence. I have never had a problem downloading, I have never had a question (sent to your convenient e-mail address) go unanswered for more than a few hours, I have never had to worry about whether I downloaded in .pcs for my Pfaff 7570 or in .pes for my Brother 8200 because I can get it fresh from your site, no matter what. " -- Janice in Florida

More Comments

Lois D.

I was wondering how the order hemmingworth thread without the case and stopper. I have a few empty spool I can use?

01/15/21 08:01 pm MST

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Janee N.

12/14/20 12:15 pm MST

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Janee N.

Are any of the Pixie patterns available in pdf form?

12/03/20 09:01 am MST

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Heather B.

Embroidery.com does not offer any pixie patterns for download in PDF format, Janee. Sorry about that.

~Heather
info@embroidery.com

12/03/20 09:39 am MST

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Stephany W.

My account has been charged in full, received smaller items but not the Monster Hoop. Please advise when it may ship.

12/01/20 07:04 pm MST

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Heather B.

Hi, Stephany. We're sorry for your trouble. I have replied to the email you also sent us with an update on this missing item.

~Heather
info@embroidery.com

12/02/20 09:58 am MST

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Betty T.

I just ordered three items from the personalized sale. Can you hold my order until the Witchy Stitchy needle minders come in? Thanks.
Betty Tucke

11/27/20 03:31 pm MST

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Heather B.

We will try to honor your request, Betty. I have added a needleminder to your order and moved it into "backordered" status. It has already been prepped for shipping, however, so our apologies if we're not able to do so.

~Heather
info@embroidery.com

12/01/20 10:47 am MST

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Brenda B.

I just purchased a Lenova thinkpad and downloaded a PES reader but it will not open files. I have a brother 1400Novis machine.

10/27/20 10:06 am MST

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Leah W.

Hi, Brenda,

Thanks for the question. Are you using Chrome OS or Windows 10? Also, what Embroidery viewer are you using? The answers to these questions will help me know best how to be of assistance. Thanks!

~Leah L.
info@embroidery.com

10/28/20 10:26 am MST

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Linda P.

Order is not expected to ship until November 30th. Will charge be made at that time on my card?

10/12/20 08:40 pm MST

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Kylee S.

Hi, Linda. Yes, we generally wait to charge your card until right as we are shipping your order.

-Kylee Shaffer

info@embroidery.com

10/13/20 10:22 am MST

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Debbe M.

Is there any hoops for my 550 E?

09/18/20 10:55 pm MST

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Kylee S.

Hi, Debbie. Is this for a Janome Memory Craft 550E? As far as I can see, we do not currently offer any hoops that are compatible with that machine. Please let me know if there is anything else I can do for you!

-Kylee Shaffer

info@embroidery.com

09/21/20 11:48 am MST

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Nora H.

order can't be open on my iMac desltop

09/13/20 08:37 pm MST

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Heather B.

Hi Nora. Thanks for contacting Embroidery.com. We're sorry you're having trouble. Did you download it zipped? If so, please try again unzipped, as follows:

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) On a Mac, click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need to drag it from your computer and drop it onto your stick/thumb drive.
7) Repeat for any additional designs.

If that doesn't work, which embroidery machine do you have? I'd like to check on the compatibility of this design with your machine.

~Heather
info@embroidery.com

09/14/20 02:23 pm MST

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Valerie W.

Placed an order this morning Sep.10 , email says shipping out Oct .13 ?

09/10/20 07:08 am MST

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Heather B.

Hi, Valerie. Thanks for your call; it was nice speaking to you. We would expect your order to ship today, 9/10/2020, now that we have cancelled the backordered item. Please let me know if you need anything else; otherwise, have a nice day!

~Heather
info@embroidery.com

09/10/20 10:10 am MST

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Irene C.

Hello from Denmark!

I bought the EZ Floor Stand, FS001UPC: 843,219,046,663th and I'm very happy with the set. But it is not true when it is said that everything fits everything. The EZ Floor Stand can only be adjusted down to 24 inches. It would be nice with extra cross bares that are not that long.

Sincerely

Irene c

08/28/20 08:14 am MST

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Donnett H.

Hi Irene

What I mean when I say everything works with everything is that any size EZ Stitch Scroll Rod can work with any size EZ Stitch Side Bar. Our EZ Stitch Floor Stand was designed specifically for Large projects using Scroll Rods 24" up to 48". I apologize if this was unclear, I will go check out my description and make any updates needed. Now even though the smallest it will go is 24" does not mean you can't use it for smaller projects. I currently have an 18" wide project on my Floor Stand now.

For smaller projects I use our Tomorrow's Treasure Lap Stand which comes with 20" Scroll Rods. I have used scroll rods from 18" up to 30" with my Lap Stand Legs. With smaller scroll frames under 18", I just hold the scroll frame in my hands. You should check out my Video Blog on two handed stitching I show how I hold the scroll frame in hand as well as how to stitch two handed on scroll frames from 6" up to 30".

Hi, Linda. We don't carry such parts, but I think you could find that at Sewing Parts Online's website:

Thank you for the messages, Amber. Our apologies for the delay. We have been very busy helping other customers. We are able to assist you and are sending you an email and voicemail with more information on how we can resolve your issue. Please watch for those.

~Heather
info@embroidery.com

05/19/20 01:34 pm MST

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