Hi Ayiesha. Babylock Palette is up to version 11. Is that what you were asking about? The EMP6 machine is not listed on Babylock's current updates page; I have not been able to find any reference to a newer version for the machine itself.
I've recently heard from a number of owners of older Babylock machines that the machine keeps telling them the hoop is either not attached or is the wrong size. I have made several suggestions to them, but I have never heard back that any of it was helpful.
Some of my thoughts were:
1. One possibility is the size of frame being used when the design was created and saved in software, versus the size of hoop that the design will fit in. Perhaps if it was saved with a different frame in the software, it is now looking for that frame size even though it technically doesn't need it. Two ways to check: 1. Re-open in software and verify the frame size being used while saving. Transfer the newly saved design to your machine. 2. Put a different size hoop on the machine (however many hoops you've got) and see if any of them change the er
2. Use your manual and follow exactly the hoop set up instructions
3. attach all of the embroidery parts, including the hoop, before switching to embroidery mode. (if that's possible with your machine)
4. is the design oriented the same way as the hoop? I mean, if the five inch side is the vertical one on the design, and the vertical side of the frame is only four inches, that might cause the machine to think that the wrong hoop is attached.
5. I've heard of files being saved in software in "edit mode" and then not being stitchable, even though they are your stitchable format. Does that make sense to you? It's not a software that I have personally used, and I'm not sure on that.
6. Another thing: only one USB device can be plugged into the USB hub at a time. If you happen to have anything other than the design stick in it, remove the other thing.
If you can find a Babylock machine dealer, or call the Babylock support number, 1-800-313-4110 that may be your best bet.
06/03/20 08:33 am MST
Rion P.
I was wondering if I needed a certain power strip, my machine keeps sayin power supply voltage error (40v low). The motor keeps stuttering