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Embroidery Central, Inc. BBB Business Review


+1 (800) 428-7606

© 2017 Embroidery Central

Return Policy

You may return most items sold by Embroidery.com within 15 days from the ship date.

To qualify, you must call Embroidery.com within 5 business days from the receipt of your package to receive approval for the return.

Machine Embroidery Items must be unopened and in mint condition, unless damaged upon receipt of item. (See below for Hand Embroidery Return Policy)

Call Customer Support: 800-428-7606.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your account for the purchase price of the item, less the original shipping fee.

Some items may require a 15% restocking fee. Please check the item before purchase.

Shipping is non-refundable on all orders, unless the Embroidery.com determines itself at fault.

Magna Hoop & Snap Hoop Return Policy:

The Magna-Hoop & Snap Hoop have the following specific return policies:

Magna Hoop: If you're not completely satisfied with the Magna-Hoop line of products, return the product within 14 days of receipt. All components must be returned in original mint condition. There may be a 20% restocking fee. Shipping charges are not refundable. If returning a Magna Hoop, please call for a return authorization number and return shipping address: 800-428-7606.

Snap-Hoop: If you're not completely satisfied with the Snap-Hoop, return the product within 14 days of receipt. All components must be returned in original mint condition. There may be a 20% restocking fee. Shipping charges are not refundable. If returning a Snap Hoop, please call for a return authorization number and return shipping address: 800-428-7606.

Designs in Machine Embroidery Item Return Policies:

If item(s) have been shipped to you from Designs in Machine Embroidery, please call Embroidery.com (800-428-7606) after reviewing the following return policies: Designs in Machine Embroidery Return Policies.


Machine Embroidery Design Return Policy:
Downloadable designs have a 15 day guarantee. If you have purchased a design that does not meet your expectations or its intended use, please contact Embroidery Central Customer support (800-428-7606). We will do our best to give you a satisfactory resolution.


Hand Embroidery Return Policy:
Due to the fragile nature of hand embroidery items, purchases of all hand embroidery patterns are final. No refunds will be given on hand embroidery patterns. Click here for more details on our hand embroidery return policy.

Melissa B.

how does this work? I bought a dirt bike one... Do I have to download it and make myself? I was hoping it be mailed to me and I just have to put it on a blanket.... I dont sew so I'm so confused.

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Melissa B.

yes please. Thank you so much.

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Heather B.

Okay, thanks, Melissa. I am emailing it to you now.

~Heather
info@embroidery.com

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Heather B.

Hi, Melissa. I think you mis-understood what you are ordering. The item you ordered is a digital file for an embroidery machine that can be saved to a computer or flash drive from our website and transferred to an embroidery machine. Embroidery.com does not sell pre-made patches. If you'd like a refund request form, please let me know and I will email you a copy.

~Heather
info@embroidery.com

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Bette C.

I bought the snowman tp and didn't find the buttons for the middle of him.. was it sold separate?? Do you keep the items I buy in a file somewhere?? Bette

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Heather B.

Hi, Bette. Thanks for the message. The Snowman TP buttons are available for you to download at any time from the My Designs page at Embroidery.com:

https://www.embroidery.com/mydesigns.ec

Please let us know if we can help you further at this time.

~Heather
info@embroidery.com

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Bette C.

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Lauri R.

Need a 3 letter script monogram for a quilt with the wedding date below it...! Thanks, LR rogersgw1@gmail.co

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Heather B.

Hi, Lauri and thanks for the question. If you own an embroidery machine and are looking for a nice monogram, we carry a lot of options. I recommend adding the wedding date in your embroidery software or with the fonts built in to your machine. Here's a link to the monograms we carry:

http://www.embroidery.com/Machine-Embroidery-Alphabets-and-Monograms.ec

If you're instead looking for someone to do the embroidery for you, follow this link and look under the section "Embroidery Companies' Sites."

http://www.embroidery.com/help.ec?docid=264

~Heather
info@embroidery.com

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