Hi Marianne,
Thanks for sharing your difficulty here. It could be that the innovis 4000 requires you to stitch one line at a time. If you need an instruction manual to help guide you, there is one to download here: https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=hf_inov4000deus.
If you are interested in using software to do lettering (I find that method much easier), I'd recommend the Embrilliance Express software: https://www.embroidery.com/free-embrilliance.ec?efid=1245
Marianne H.
hi, it's not my machine it's me...im so frustrated with my brother innovis 4000. I don't do much embroidery because I never have success. I wanted to do a label for a quilt back, I put in the wording on one line then wanted to go to the next line, I couldn't see how to do it, took it out to reposition it, it was all wrong. I want to put ..happy 18th birthday Daisy 2021 made with love grandma. It keeps saying the hoop is too small but it appears to be on the larfest hoop, a waste of fabric. I hope there is a simple solution, help please.