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Embroidery Central, Inc. BBB Business Review


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Return Policy - Hand Embroidery


Return Policy - Hand Embroidery

Due to copyright and the fragile nature of hand embroidery items, purchases of all hand embroidery patterns are final. No refunds will be given on hand embroidery patterns.

Hand embroidery floss may be returned if the floss has not been used in any way and is still in its original packaging.

Specialty cuts of fabric (linen / Aida) are not refundable.

Hand embroidery kits can only be returned if they have not been opened and are in the original packaging.

Be sure to review our standard return policy for further information and restrictions regarding returns. Click here for our return policy.

Nicole B.

Hi How much for shipping in Canada? Excuse my bad English

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Heather B.

Hi, Nicole. Thanks for your question. Your English is just fine. International shipping is calculated based on the weight of the item(s) you are ordering, as well as your location. You can get a quote by adding items to your cart and pressing "checkout". If you decide against the order, simply press the back button on your browser at any time.

~Heather
info@embroidery.com

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D. M. Laura J.

I don't want to return anything. I am still waiting to receive an order I placed on October 9th. I don't see anything on your site that tells me the status of my order.

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Heather B.

Hi Laura,

Your item was shipped on October 9th (you can find this information if you go into your Order History, by the way). I will email you the tracking information.

~Heather
info@embroidery.com


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