The tracking shows my order as delivered but I can't find it.

Embroidery.com provides  shipping confirmation at the time your order is shipped.  This email will include a tracking number which you can use to view where your package is during transit as well as an estimated delivery date.  Watch the delivery date closely to make sure you retrieve your package as soon as it’s delivered.

If tracking shows the package as delivered but you cannot find the package, try the following as soon as possible: 

1. Look carefully around your residence.  Sometimes you'll receive a note describing where the package can be picked up.
2. Check with anyone else in your household or any neighbors to see if they may have received the package on your behalf. If you live in an apartment building, check with property management.  Community mail boxes will often have a parcel locker that secures your package while the key is delivered to your mailbox.  Items left in the parcel locker for more than a day may be returned to the post office without notification.
3. Contact  your local  Post, UPS, or FedEX offices. They can check with the driver assigned to your route. The US Post office will often hold packages that cannot fit into the mailbox or where delivery access is obstructed.  Occasionally, we hear of packages showing up a day or two after being marked as delivered.  This can happen if there is an error in delivery that is corrected.

The good news is that most packages are located by following the above steps.

However, sometimes packages cannot be recovered due to theft or neglect.  Unfortunately, Embroidery Central has no recourse once a package has been delivered (or marked as delivered) by the courier. One of the risks of online ordering is the possibility that merchandise will be lost or stolen after delivery.  It’s the responsibility of the recipient to choose a shipping service (during checkout) that provides the level of reliability for their given circumstance. Some delivery locations are inherently problematic and can only be addressed by the recipient.  For example, many households install doorbell cameras to protect their deliveries from porch pirates. Embroidery Central accepts all risks during transit and will replace or refund merchandise lost or damaged by the courier. However, once it’s delivered (or declared delivered by the courier) , Embroidery Central cannot recover, refund, or replace lost or stolen items.

If this risk is unacceptable, consider these options:

1. Purchase your supplies from a local store.  They’ll appreciate your business and you’ll be guaranteed to have your items in hand.
2. Have items delivered to a business location during business hours.
3. Use a shipping service that requires a signature at time of delivery.