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Embroidery Central, Inc. BBB Business Review


+1 (800) 428-7606

© 2018 Embroidery Central

Customer Service & Support

HOW MAY WE HELP YOU?

Phone
Toll Free: +1 (800) 428-7606
Local:+1 (435) 755-0486

Customer Services Hours
9:00am-5:00pm M-F
Mountain Standard Time

Email
info@embroidery.com

Mailing Address
1638 North 200 West
Suite G
Logan, UT 84341

Online Meeting Link:

 

It's a big Internet out there, and with many websites it's almost impossible to reach a "real" person who can help you. But Embroidery.com is different. Our customers have learned that our Customer Service Department stands unequaled in friendliness, helpfulness, and efficiency. Our goal is to help you have a positive shopping experience on Embroidery.com, and we are ready and eager to help you with any questions or concerns you may have. So if you need us, please contact us--we're "real" people, we really care about our customers, and we are here to help you.

"I use the Internet for just about everything. You have an excellent site, with ease to use and fabulous selection. Your response to any inquiries, comments, suggestions, or complaints is by far one of the very best on the Internet. By phone, you're much more helpful than most . . .you are ALL terrific!!!!!" -- Jan in Montana

"Hi folks -- I don't know if I' ve ever told you what a great service you are to my business. If I am helped I can't imagine how many other small, out in the middle of nowhere little shops enjoy your service. Keep up the great service, prices, and selection." -- Nancy in New York

"I just wanted to say in this note that embroidery.com continually amazes me. There are always new designs being added and the convenience is incredable. I am so pleased with your site...I think everyone who embroiders should look to you guys first! When I want something specific, I always go to you first. I actually purchased a couple of patterns from another site,at the request of a customer, who was standing there waiting for the designs to arrive...much to my chagrin, it took till the next day before they were emailed to me. I really do appreciate the fact that you pre-approve your customers and email immediately. One of the things about my little business, is that I try to get orders out as quickly as possible & your stuff is here right away! As an afternote, I appreciate the availability to critique the different designers. I live in British Columbia in a small town that is 3 hrs from the nearest city...and even in the city, I couldn't find embroidery stuff. Your site has opened up a whole new aspect to my little home sewing business. ....with the Internet, we truly are only a mouse click away! " -- Marcy in British Columbia

"I want to congratulate you on your wonderful web site. Unless I have a complaint, I rarely write to companies. In all fairness, it seems appropriate to express appreciation to companies like yours. Like most of my friends, when I want something, I want it yesterday. To be able to go to Embroidery.com at 11 p.m. (or later!!), browse through your designs and download them immediately is shopping heaven for me. Your constant flow of new designs, your bargain introductory prices, your very, very beautiful, very, very usable free designs are reason enough to check your page frequently. The ability to download the same design again and again has saved me hours and hours of searching for that same design or searching for the color sequence. I have never had a problem downloading, I have never had a question (sent to your convenient e-mail address) go unanswered for more than a few hours, I have never had to worry about whether I downloaded in .pcs for my Pfaff 7570 or in .pes for my Brother 8200 because I can get it fresh from your site, no matter what. " -- Janice in Florida

More Comments

Wendy C.

I have done an applique pattern on my Janome MC9700 machine with Digitizer Jr. The satin stitch around the design is not catching or covering the edge of the material. Is there a way I can increase the width of the satin stitch to cover the edge of the material. Thanks Wendy

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Wendy C.

I have done an applique pattern on my Janome MC9700 machine with Digitizer Jr. The satin stitch around the design is not catching or covering the edge of the material. Is there a way I can increase the width of the satin stitch to cover the edge of the material. Thanks Wendy

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Margery S.

Buenas noches una pregunta al hacer el pedido y comprar son con pesos mexicanos o dolares lo que muestran por ejemplo un dibujo dice $ 25.00 son dolares? si es así cuanto me costaría? viene en formato xxx


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Heather B.

Hola, Margery. Nuestros precios son en US (dólares americanos). 25 dólares americanos sería igual a 483.83 pesos.

La mayoría de nuestros diseños vienen en formato XXX. Haga clic en cualquier diseño para obtener una lista completa de formatos incluido.

~Heather
info@embroidery.com

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Linda W.

I just placed an order #1017591 for some #3 Pearl Cotton. Since it is not going to be shipped until May 16th due to a back ordered color, can I adjust the amounts on all the ones marked 2 skeins to 3 skeins? I miscounted the number of yards I needed in these colors. Please let me know if this is possible. Thank you.

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Heather B.

Yes, we can do that, Linda. Do you want the difference of $10.08 to be charged to your Visa card?

~Heather
info@embroidery.com

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Carol S.

Hi I am going to order but i have a new address I need to give you before i pay for my order. I hit the wrong key. thank you Carol Stanaway

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Heather B.

Hi, Carol. It looks like you got your order placed and paid for and the address changed. Please let us know if you need any assistance.

~Heather
info@embroidery.com

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Callista S.

i made my first keychain. Wasn't satisfied with the out come. I used the glitter flexs it came out too soft. Can i use leather?

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Kirsten S.

Hi Callista,

Yes you can use leather. Here is a link to some good background before you get started using leather.
http://www.emblibrary.com/EL/ELProjects/Projects.a... Other popular keyfob fabrics include cotton webbing, vinyl, and cork fabric.

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Melissa T.

I want to thank you guys at Embroidery.com for such wonderful customer service. I had made an error when placing an order and it was resolved by calling your 800 number very quickly. I also love your designs and the ability to get them right away. I sell a lot of FSL items and my customers appreciate how quick I get their orders out and I in turn really appreciate how fast I can get your designs to the machine!

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Heather B.

That's great to hear, Melissa. Thanks so much for the feedback.

~Heather
info@embroidery.com

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Mandi K.

I am trying to check out but it says there in insufficient I formation. I gave all my pertinent info, but it won't let me proceed to checkout.

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Heather B.

Hi, Mandi. I'm sorry for your trouble. I think I've fixed the issue. It looks like your browser filled in some blank spots in the address field where the "plus five" zip code goes. I think that is the source of the problem you were having. Please try your order again. Again, my apologies for your trouble.

~Heather
info@embroidery.com

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Gina M.

Found it! :)

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Heather B.

That's great to hear, Gina.

~Heather
info@embroidery.com

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Gina M.

I was told Embroidery.com offers a free 15 day course for Embrillance Essentials.....I can't seem to find it....I put it in the search menu and nothing came up....was it only for a limted time? Thank you

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Heather B.

Hi, Gina. I'm sorry for your trouble.

Yes, we still offer the course. It's called "Let's Learn This Together: Embrilliance Essentials". Here's a link:
https://www.embroidery.com/Learn-Embrilliance.ec?efid=1245

~Heather
info@embroidery.com

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Camie d.

I have the kimberbell football bench pillow in my cart, but it is backordered and expects to be available the next day. I have checked every day and it is still unavailable. Do you have an indication when it may be available, and will I get the sale price if it is past the sale date?

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Heather B.

Hi, Camie. Go ahead and place your order now. We can easily get the product from Kimberbell within 2 business days of your order. The status you have seen is due to some a complicated inventory issue we are working hard to resolve, but basically, you can go ahead and order and know that we will ship your order within 2 business days.

Sincerely,

~Heather
info@embroidery.com

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Gidget M.

I received my order today and there is an odd shaped disk in with my frosty and beyond embroidery thread. I just wandered how a disk with two straight sides is read by a computer

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Heather B.

Hi, Gidget. Thanks for the question. If you have a tray-style CD drive, put the CD into the tray (it should drop into the middle, recessed area). You can then read it like you can any other regular CD. If you don't have a tray style CD drive, or you would prefer to download your designs, you can can download them at any time from the My Designs or Order History page at Embroidery.com.

~Heather
info@embroidery.com

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Gidget M.

Thankyou

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danielle j.

Hello again. You where supposed to call me back for the order xxxx you know that hoop that doesn`t fit my babylock brother. Nothing has been done about it. I am waiting.

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Heather B.

Hi, Danielle. I'm very sorry for the delay. We have not forgotten you. I have been emailing back and forth with Designs in Machine Embroidery to get your return authorized and figure out why the wrong hoop was recommended for your machine.

I believe we have resolved most everything and I expect to send you an email tomorrow (January 9th) with all the details of your return.

Thanks again for your patience.


~Heather
Info@embroidery.com

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Gisèle G.

je n'arrive pas à ouvrir mes motifs que je vous ai acheté et j'ai toujours du souci avec vous c'est pour cela que je vous achète pas souvent des motifs, c'est dommage car vous avez de beau,modèles.Pouvez vous m'aider s'il vous plait.

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Heather B.

Je suis désolé pour votre difficulté à récupérer nos conceptions, Gisèle. Veuillez nous envoyer plus de détails sur le problème rencontré. Vous pouvez nous envoyer un courriel à Info@embroidery.com. Nous serions heureux de vous aider si nous le pouvons.

~Heather
info@embroidery.com

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carole K.

I have just purchased a new computer and was looking to transfer my embrilliance to it but do not have the orginal serial number ,is there a way to do this or do I have to purchase a new program

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Heather B.

Hi, Carole. Thanks for the request. You can re-download your software and find the serial number by visiting your original order page:

https://www.embroidery.com/download.ec?LicenseID=5849668

Your Serial Number will be listed at the top of the page under the "Embrilliance Essentials" heading.

I hope this helps.

~Heather

info@embroidery.com

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mary beth m.

recently purchased potholder pattern Cannot open the file or get instructions I have win zip on computer but still cannot get to the instructions

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Heather B.

Hi, Mary Beth. I'm sorry but I think you are contacting the wrong company. I can't find such a purchase for you from Embroidery.com. Please re-check who your order was from and contact the appropriate company. Best wishes.

~Heather
info@embroidery.com

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Karen B.

Just purchased PJ's Victorian Skates (Order 1000621) and there is no project instructions available, I found the color sheets. Please advise. Thanks

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Heather B.

Hi, Karen. To find the instructions, you just have to keep scrolling down the My Designs page until you see the file "Victorian Skates Instructions (VICSKPDF)". I will also email you a copy. I hope this helps.

~Heather
info@embroidery.com

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Joan S.

I am looking for a starter set. What is a good size to start with

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Heather B.

Hi, Joan. Thanks for the question. Embroidery.com carries a very wide array of products, including products for hand and machine embroidery. Please clarify what type of product you are looking for and we'd be happy to help. Thanks,

~Heather
info@embroidery.com

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Linda C.

How do I proceed to the check out?!

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Heather B.

Hi, Linda. Thanks for the question. To check out, first press the cart button on any product(s) to add the items to your shopping cart. When you're ready to make your purchase, click on the small red cart button at the top, right of the page and press "checkout". You can then follow the prompts to make your purchase.

If you'd prefer to make your order by phone, we'd be happy to do so. Simply call us at 800-428-7606.

~Heather
info@embroidery.com

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Brenda B.

This is the first time I have ordered from you and I am impressed. I am looking forward to receiving it. I have requested it to be shipped by UPS international mail and I would like to have an idea how long it will take. I noticed you can order Pdf I trust I will receive the hard copy since my printer is not working. My order number is 999171. Thank you

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Heather B.

Hi, Brenda. Thanks for the feedback.

Regarding USPS First Class International Mail, they normally take approximately 1-2 weeks, but can take up 21 days since in some cases if they get slowed down in customs and such.

Be aware that products that are marked as "Downloadable Items" are downloadable only and will not be mailed to you. You'll want to take that in account when you place any future orders.

Please let me know if you have further questions at this time.

~Heather
info@embroidery.com

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